Refund Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Bits Monster.

2. To be eligible for a return, your item must be unused, (that means not painted, glued, or modified in any way) and in the same condition that you received it, and it must be in the original packaging.

3. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. We extend this returns period to 30 calendar days from the date of delivery. You will not be entitled to a refund of the cost you incur in returning the item to us, unless agreed in advance, or in the case of a fault in the order on our part. . 

4. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 30 calendar days from delivery.

5. If the item you purchased was faulty, damaged, or you think the item was not as described in the item description, please contact us and we will resolve the problem to your satisfaction.

6. Where you would like to return an item, please contact us to let us know that you will be returning the item. 

7. Once your return is received and inspected we'll contact you, and if all is well we will refund you to your original method of payment.

8. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

9. If an item you purchased was purchased with a discount voucher or code then we will only refund the amount that you paid (and not the amount the item was listed for). We may, at our discretion, allow the discount voucher or code to be renewed and applied to a future order.